We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. We only replace items if they are defective or damaged.
Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a SIZE CHART in each product page. Just click on the Product Details link to find your best fit!
How do i return an item?
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from https://Thebigpro.com will be accepted.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Thebigpro Store reserves the right to deny any return.
Did you receive a faulty unit, or the wrong product?
Please contact us to start the return process. Please include the following information:
Proof of purchase
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
What is our Return Policy?
- Return Window: Returns must be shipped back to us within 20 days (USA) and within 30 days (Non USA) from the date you your package is delivered. We don’t accept returns or exchanges after the this time period.
- Restocking Fee: We can only offer a 100% refund or exchange for defective orders because all shirts are made to order. We can take back shirts that do not fit or you simply want to return with a $7 restocking fee. For hoodies the fee will be $15. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
- Who Is Responsible for Return Label? Thebigpro will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email
- How long is the returns process?: Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 20 days (USA) and over 30 days (Non USA) from the date you your package is delivered.
- When will i receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven’t received a credit for your return yet, here’s what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
- Package Includes: Included packing slip with all returns.
- Shipping chargesShipping charges are non-refundable
- Defective ItemsPlease call us at +1(918)-322-7061 for instructions.
What is our Exchange Policy?
- Exchange Window: Exchanges must be returned to us before 20 days (USA) and before 30 days (Non USA) from the date you your package is delivered.
- Exchange Process: In order to exchange please send an email to [email protected] stating your reason for the exchange including new request for sizes and colors.
- Package Includes: Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
- Exchange Guidelines: We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping.
- Need It Faster: Please call customer service at +1(918)-322-7061 or email us at [email protected]
- Package Exchange Address: 850 N Lake Dr #500, Coppell, TX 75019, USA
- No Restocking Fee!
- International Exchanges For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.
How do i change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your Thebigpro Store account or contact us.